Terms & Conditions

We give our best to transform your business digitally through our website design service. You can place your trust on the flexibility and personal attention you will receive throughout the whole working process. Please find the following terms as support in order to maintain our working relationship.

Acceptance of Terms

When you visit www.digitalremark.com (The website) you agree to abide by the terms and conditions and you consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately. You agree that you will not be making use of this website for unlawful purposes and would bear in mind all the laws and regulations. You agree to not use this website in a way that may impact its performance, corrupt the content or in any way hinder the functionality of this website. You also agree to not compromise the safety of this website or trying to enter restricted areas of this website.

You consent to be entirely responsible for any claim, liability, expense, costs and losses that include legal fees by us which starts from violation of the mentioned terms and conditions.

Revision Policy

DIGITAL REMARK gives you assurance regarding limited revisions max 5 according to your particular packages. Clients can ask for revisions as per the package and no extra fee will be charged. However, design and concept will remain identical and the customer can post revision on any one of the provided options. Revision on numerous options is either inadmissible or will be charged discretely. Normal Revision reversal time would be 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and the timeline for software, apps and games may vary depending on the revision scope. Similarly, the timelines for functionality and Development revisions may also differ contingent on the scope of work. The timeline for the revision of digital marketing strategy varies upon the involved research, mediums, budget and overall plan size.

New Order Turnaround Time

Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday. If you have chosen an illustrative logo (logos with illustration element or illustrated design), the first concept will be provided from 48 to 72 hours of order confirmation.

Teamwork (Project Management)

Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.

After signing up a project with us, the client will get an email with an invite for the Teamwork portal. The client will have to accept the invite and set a new password so that they can get in touch with their project manager with the communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.

If you have any queries with the teamwork signup/invitation, please contact us at info@digitalremark.com