REFUND POLICY
Our refund policy will be nil if;
You have chosen a special package.
The primary design concept has been approved.
You have demanded revisions.
All Packages will include a WordPress/HTML based website only.
The cancellation has been made due to reasons non-related to the company.
The company has not been contacted for more than 2 weeks of project.
Company’s policies, or policy, have been violated.
Other company or designer has been approached for the same project.
The creative brief is lacking in required information.
A complete design change has been demanded.
The claim has crossed the given ‘request for refund’ time span.
The business is closing or changing name or business.
Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
The processing and services fees will also be included in the total order amount at the time of sign-up. They are non-refundable and will appear separately in the client’s statement. These charges won’t be more than 10% regardless of the total order amount.
If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
The client will not be entitled to any refunds after 15 days, from the date of purchase.
Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Note: DIGITAL REMARK holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of DIGITAL REMARK. The company will be the rightful owner of the designs.
CLAIM YOUR REFUND
To have your refund, follow the following steps:
You can claim your refund by:
Live Chat. Click here to start chat now
Sending us an Email: info@digitalremark.com
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by DIGITAL REMARK, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
REFUNDS
DIGITAL REMARK will make refunds of the project to customer using the same payment methods that customer used to make the customer payment to DIGITAL REMARK or via any other method specified by DIGITAL REMARK from time to time. DIGITAL REMARK determines that issuing a refund to Customer will avoid any dispute or chargeback.
CONTENT POLICY
Our content policy plays an important role in maintaining a positive experience for you, the client. For the usual websites and resume designs all content (images, headings, copy, text etc.) will be provided by client. In case of resume design, a client has to provide complete personal information with biography, and we do not provide any sort of content services. For an e-commerce website up to 10 to 30 sample products will be provided by the DIGITAL REMARK team and sample product information will also be provided by client including product name, product price, and product images and shipping policy. CMS and e-commerce management will be handled by DIGITAL REMARK.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
DELIVERY POLICY
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days. In case of urgent order, contact our customer support team.
RECORD MAINTENANCE
DIGITAL REMARK keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
COMMUNICATION POLICY
DIGITAL REMARK will not be responsible for any communication done via any other platform than or any numbers not provided by us or given on our official website. We hold full responsibility for any information held or shared through our parent company We are not responsible for any damages caused due to other contact details not provided by us. We take full responsibility of all the information provided through our official domains.
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