Refund Policy

At Digital Remark, we strive to provide high-quality digital marketing services and customer satisfaction. This Refund Policy outlines the terms regarding payments, cancellations, and refunds for our services.

By purchasing or using our services, you agree to this Refund Policy.

1. Service-Based Nature

Digital marketing services involve time, planning, strategy, and resource allocation. Because of the nature of these services, refunds are limited and subject to the conditions outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Duplicate payment made by mistake
  • Service was not initiated within the agreed timeframe
  • Failure to deliver agreed services due to reasons solely attributable to Digital Remark

Refund requests must be submitted in writing within 7 days of the payment date.

3. Non-Refundable Services

The following are generally non-refundable:

  • SEO services already initiated
  • Social media marketing campaigns already launched
  • Paid advertising budgets spent on platforms such as Google Ads or Meta Ads
  • Website development work already completed
  • Consultation fees
  • Monthly retainer services after work has commenced
  • Customized digital marketing strategies or reports

4. Cancellation Policy

Clients may request cancellation of ongoing services by providing written notice via email.

  • Monthly services require at least 15 days’ notice before the next billing cycle.
  • No refunds will be issued for the current billing cycle once work has started.

5. Processing of Refunds

Approved refunds will be processed within 7–14 business days using the original payment method whenever possible.

Digital Remark is not responsible for delays caused by banks or payment gateways.

6. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, clients are encouraged to contact us directly to resolve the issue.

Fraudulent or abusive chargebacks may result in suspension or termination of services.

7. Modification of Policy

Digital Remark reserves the right to modify this Refund Policy at any time without prior notice. Updated policies will be posted on our website.

8. Contact Information

For refund or cancellation requests, please contact:

Digital Remark
Email: support@digitalremark.com
Website: www.digitalremark.com